“Forward ever, backward never: onwards with Breaking Through”
02/05/2016

Age Relaxation for Widows

GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
LOK SABHA

UNSTARRED QUESTION NO: 3207
ANSWERED ON: 16.03.2016

VINOD KUMAR BOIANAPALLI
ASHWINI KUMAR
Will the Minister of
PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS be pleased to state:-

(a) whether there is any proposal for relaxing the age bar for widows for Government and public sector jobs through competitive examination;

(b) if so, the details thereof and if not, the reasons therefor;

(c) whether the Government has received suggestions from various quarters including public representatives in this regard; and

(d) if so, the details thereof and the action taken thereon?

ANSWER
Minister of State in the Ministry of Personnel, Public Grievances and Pensions and Minister of State in the Prime Minister’s Office. (DR. JITENDRA SINGH)

(a) to (d): Suggestions have been received from time to time for relaxation of upper age-limit for widows. Relaxation of age up to 35 years (up to 40 years for members of Scheduled Castes and Scheduled Tribes) for the widows, divorced and women judicially separated from their husbands who are re-married for employment to Group ‘C’ and erstwhile Group ‘D’ post has been provided vide Department of Personnel & Training’s Office Memorandum No. 15012/13/79-Estt (D) dated 19.01.1980. Similar relaxation is provided for Group ‘A’ and Group ‘B’ posts except where recruitment is made through open competitive Examination vide Department of Personnel & Training’s Office Memorandum No. 15012/1/87-Estt.(D) dated 05.10.1990.

From postal delivery to banking, the PMO has received complaints about almost all areas of service and governance. 

.New Delhi:A few months after assuming office, PM Narendra Modi asked officials to fix an urgent problem: a six-fold jump in grievance mail was choking the PMO's response system, leading to delays running into several weeks in processing complaints that ranged from operation of Jan Dhan accounts to stuck patents.Getting rid of truckloads of redundant material was a start. The PMO created space for a staff of 50, a digital system for web filing of complaints, online transfer of petitions to central departments and SMS alerts for complainants. Even at 3,000 petitions a day, processing time came down to days. But as grievance redressal improved, data analysis revealed policy and design glitches — some of which threatened to undermine the efficacy of the government's ambitious welfare schemes — leading to interventions and course corrections aimed at addressing root causes for the complaints to pile up in the first place.

A Jan Dhan account holder who deposited Rs 100 in a bank branch other than his "home branch" found Rs 29 deducted as cash handling charge. Realising that negative experiences could discredit the scheme itself, rules were clarified to ensure such levies were not charged from beneficiaries of the financial inclusion programme.
Feedback about problems in postal deliveries led to a review of tracking of parcels, speed post and money orders and the introduction of a post information mobile app and SMS-based messaging. Similarly, the railways' refund system was tweaked and changes made to income tax and excise procedures to reduce hassles.
Initially, a sharp rise in petitions took officials by surprise as the yearly average rose from 1.2 lakh complaints to close to 6 lakh between June 2014 and March 2015. The increase seemed driven by expectations generated by the Modi campaign's promise of "maximum governance" and perceptions of an empowered PMO.
"The motivation came from the top with the PM seeking improvements. This led to re-engineering of processes that boosted efficiency with the same staff strength. The PM's 'Pragati' governance reviews helped and resulted in a superior rate of disposal. We are encouraging states to seamlessly integrate with our system," said Anurag Jain, joint secretary in the PMO. The change has been significant as disposal rate of central departments went up from 42 per cent in July 2015 to the current average of over 85 per cent.